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CVE-2009-5055

3.5 · LOW

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended acces…

Published Mar 18, 2011otrsCWE-264EPSS 0.90%

Overview

CVE-2009-5055 is a low-severity vulnerability affecting otrs otrs. It was published on March 18, 2011 and has a CVSS 2.0 base score of 3.5 (LOW).

This vulnerability has a CVSS 2.0 base score of 3.5, rated LOW. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

Remediation

Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

Affected products

VendorProductVersionsStatus
otrsotrs0Affected

References

Refbugs.otrs.org/show_bug.cgi?id=4105Refsource.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807Refbugs.otrs.org/show_bug.cgi?id=4105Refsource.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

How CyberStrike helps

Frequently asked questions

What is CVE-2009-5055?

CVE-2009-5055 is a low-severity vulnerability affecting otrs otrs. It was published on March 18, 2011 and has a CVSS 2.0 base score of 3.5 (LOW).

How severe is CVE-2009-5055?

This vulnerability has a CVSS 2.0 base score of 3.5, rated LOW. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2009-5055?

Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2009-5055?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2009-5055 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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