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CVE-2010-4766

4.3 · MEDIUM

The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove inline images from HTML e-mail messages, which allows remote attackers to obtain potentiall…

Published Mar 18, 2011otrsCWE-20EPSS 1.09%

Overview

CVE-2010-4766 is a medium-severity vulnerability affecting otrs otrs. It was published on March 18, 2011 and has a CVSS 2.0 base score of 4.3 (MEDIUM).

This vulnerability has a CVSS 2.0 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

Technical description

The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove inline images from HTML e-mail messages, which allows remote attackers to obtain potentially sensitive image information in opportunistic circumstances by reading a forwarded message in a standard e-mail client.

Remediation

Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

Affected products

VendorProductVersionsStatus
otrsotrs0Affected

References

Refbugs.otrs.org/show_bug.cgi?id=4818Refsource.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807Refbugs.otrs.org/show_bug.cgi?id=4818Refsource.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

How CyberStrike helps

Frequently asked questions

What is CVE-2010-4766?

CVE-2010-4766 is a medium-severity vulnerability affecting otrs otrs. It was published on March 18, 2011 and has a CVSS 2.0 base score of 4.3 (MEDIUM).

How severe is CVE-2010-4766?

This vulnerability has a CVSS 2.0 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

How do I fix or remediate CVE-2010-4766?

Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2010-4766?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2010-4766 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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