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CVE-2017-9324

8.8 · HIGH

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain ad…

Published Jun 12, 2017CWE-269EPSS 2.35%

Overview

CVE-2017-9324 is a high-severity vulnerability. It was published on June 12, 2017 and has a CVSS 3.0 base score of 8.8 (HIGH).

This vulnerability has a CVSS 3.0 base score of 8.8, rated HIGH. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refwww.debian.org/security/2017/dsa-3876Refpacketstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlRefwww.otrs.com/security-advisory-2017-03-security-update-otrs-versions/Refwww.debian.org/security/2017/dsa-3876Refpacketstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlRefwww.otrs.com/security-advisory-2017-03-security-update-otrs-versions/

How CyberStrike helps

Frequently asked questions

What is CVE-2017-9324?

CVE-2017-9324 is a high-severity vulnerability. It was published on June 12, 2017 and has a CVSS 3.0 base score of 8.8 (HIGH).

How severe is CVE-2017-9324?

This vulnerability has a CVSS 3.0 base score of 8.8, rated HIGH. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2017-9324?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2017-9324?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2017-9324 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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