CVE-2017-9324
8.8 · HIGHOverview
CVE-2017-9324 is a high-severity vulnerability affecting otrs otrs. It was published on June 12, 2017 and has a CVSS 3.0 base score of 8.8 (HIGH).
This vulnerability has a CVSS 3.0 base score of 8.8, rated HIGH. It can be exploited remotely over the network. Some level of privileges is required for exploitation.
Technical Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Remediation
Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| otrs | otrs | 3.3.0 | Affected |
References
Frequently Asked Questions
What is CVE-2017-9324?
CVE-2017-9324 is a high-severity vulnerability affecting otrs otrs. It was published on June 12, 2017 and has a CVSS 3.0 base score of 8.8 (HIGH).
How severe is CVE-2017-9324?
This vulnerability has a CVSS 3.0 base score of 8.8, rated HIGH. It can be exploited remotely over the network. Some level of privileges is required for exploitation.
How do I fix or remediate CVE-2017-9324?
Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2017-9324?
CyberStrike's AI-powered security agents can automatically detect CVE-2017-9324 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
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