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CVE-2018-7567

7.2 · HIGH

In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability…

Published Mar 4, 2018CWE-434EPSS 5.20%

Overview

CVE-2018-7567 is a high-severity vulnerability. It was published on March 4, 2018 and has a CVSS 3.0 base score of 7.2 (HIGH).

This vulnerability has a CVSS 3.0 base score of 7.2, rated HIGH. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability by loading a crafted opm file with an embedded CodeInstall element to execute a command on the server during package installation. NOTE: the vendor disputes this issue stating "the behaviour is as designed and needed for different packages to be installed", "there is a security warning if the package is not verified by OTRS Group", and "there is the possibility and responsibility of an admin to check packages before installation which is possible as they are not binary.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

Frequently asked questions

What is CVE-2018-7567?

CVE-2018-7567 is a high-severity vulnerability. It was published on March 4, 2018 and has a CVSS 3.0 base score of 7.2 (HIGH).

How severe is CVE-2018-7567?

This vulnerability has a CVSS 3.0 base score of 7.2, rated HIGH. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2018-7567?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2018-7567?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2018-7567 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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