CVE-2019-12248
4.3 · MEDIUMOverview
CVE-2019-12248 is a medium-severity vulnerability affecting otrs otrs. It was published on June 17, 2019 and has a CVSS 3.1 base score of 4.3 (MEDIUM).
This vulnerability has a CVSS 3.1 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.
Remediation
Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| otrs | otrs | 5.0.0 | Affected |
References
Frequently Asked Questions
What is CVE-2019-12248?
CVE-2019-12248 is a medium-severity vulnerability affecting otrs otrs. It was published on June 17, 2019 and has a CVSS 3.1 base score of 4.3 (MEDIUM).
How severe is CVE-2019-12248?
This vulnerability has a CVSS 3.1 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2019-12248?
Check the references section for vendor advisories and patches from otrs. Update otrs to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2019-12248?
CyberStrike's AI-powered security agents can automatically detect CVE-2019-12248 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
Automated penetration testing that runs continuously, not just quarterly.
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Browser-based exploitation validates findings with real proof-of-concept.
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