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CVE-2019-14994

7.5 · HIGH

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before versi…

Published Sep 19, 2019CWE-22EPSS 5.88%

Overview

CVE-2019-14994 is a high-severity vulnerability. It was published on September 19, 2019 and has a CVSS 3.1 base score of 7.5 (HIGH).

This vulnerability has a CVSS 3.1 base score of 7.5, rated HIGH. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

Technical description

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refpacketstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.htmlRefjira.atlassian.com/browse/JSDSERVER-6517Refsamcurry.net/analysis-of-cve-2019-14994/Refseclists.org/bugtraq/2019/Sep/39Refpacketstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.htmlRefjira.atlassian.com/browse/JSDSERVER-6517Refsamcurry.net/analysis-of-cve-2019-14994/Refseclists.org/bugtraq/2019/Sep/39

How CyberStrike helps

Frequently asked questions

What is CVE-2019-14994?

CVE-2019-14994 is a high-severity vulnerability. It was published on September 19, 2019 and has a CVSS 3.1 base score of 7.5 (HIGH).

How severe is CVE-2019-14994?

This vulnerability has a CVSS 3.1 base score of 7.5, rated HIGH. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

How do I fix or remediate CVE-2019-14994?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2019-14994?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2019-14994 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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