CVE-2019-16948
9.8 · CRITICALOverview
CVE-2019-16948 is a critical-severity vulnerability affecting enghouse web_chat. It was published on November 13, 2019 and has a CVSS 3.1 base score of 9.8 (CRITICAL).
This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
An SSRF issue was discovered in Enghouse Web Chat 6.1.300.31. In any POST request, one can replace the port number at WebServiceLocation=http://localhost:8085/UCWebServices/ with a range of ports to determine what is visible on the internal network (as opposed to what general web traffic would see on the product's host). The response from open ports is different than from closed ports. The product does not allow one to change the protocol: anything except http(s) will throw an error; however, it is the type of error that allows one to determine if a port is open or not.
Remediation
Check the references section for vendor advisories and patches from enghouse. Update web_chat to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
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Frequently Asked Questions
What is CVE-2019-16948?
CVE-2019-16948 is a critical-severity vulnerability affecting enghouse web_chat. It was published on November 13, 2019 and has a CVSS 3.1 base score of 9.8 (CRITICAL).
How severe is CVE-2019-16948?
This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2019-16948?
Check the references section for vendor advisories and patches from enghouse. Update web_chat to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2019-16948?
CyberStrike's AI-powered security agents can automatically detect CVE-2019-16948 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
Automated penetration testing that runs continuously, not just quarterly.
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