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CVE-2019-9753

3.5 · LOW

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5.

Published Jun 3, 2019CWE-200EPSS 0.87%

Overview

CVE-2019-9753 is a low-severity vulnerability. It was published on June 3, 2019 and has a CVSS 3.0 base score of 3.5 (LOW).

This vulnerability has a CVSS 3.0 base score of 3.5, rated LOW. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refcommunity.otrs.com/security-advisory-2019-03-security-update-for-otrs-frameworkRefcommunity.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework

How CyberStrike helps

Frequently asked questions

What is CVE-2019-9753?

CVE-2019-9753 is a low-severity vulnerability. It was published on June 3, 2019 and has a CVSS 3.0 base score of 3.5 (LOW).

How severe is CVE-2019-9753?

This vulnerability has a CVSS 3.0 base score of 3.5, rated LOW. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2019-9753?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2019-9753?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2019-9753 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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