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CVE-2020-11466

4.3 · MEDIUM

An issue was discovered in Deskpro before 2019.8.0.

Published Apr 1, 2020CWE-269EPSS 1.23%

Overview

CVE-2020-11466 is a medium-severity vulnerability. It was published on April 1, 2020 and has a CVSS 3.1 base score of 4.3 (MEDIUM).

This vulnerability has a CVSS 3.1 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refblog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/Refsupport.deskpro.com/en/news/posts/deskpro-security-update-2019-09Refsupport.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-updateRefblog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/Refsupport.deskpro.com/en/news/posts/deskpro-security-update-2019-09Refsupport.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update

How CyberStrike helps

Frequently asked questions

What is CVE-2020-11466?

CVE-2020-11466 is a medium-severity vulnerability. It was published on April 1, 2020 and has a CVSS 3.1 base score of 4.3 (MEDIUM).

How severe is CVE-2020-11466?

This vulnerability has a CVSS 3.1 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2020-11466?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2020-11466?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2020-11466 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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