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CVE-2020-1777

4.3 · MEDIUM

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask…

Published Oct 15, 2020CWE-200EPSS 0.84%

Overview

CVE-2020-1777 is a medium-severity vulnerability. It was published on October 15, 2020 and has a CVSS 3.1 base score of 4.3 (MEDIUM).

This vulnerability has a CVSS 3.1 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

Technical description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refotrs.com/release-notes/otrs-security-advisory-2020-15/Refotrs.com/release-notes/otrs-security-advisory-2020-15/

How CyberStrike helps

Frequently asked questions

What is CVE-2020-1777?

CVE-2020-1777 is a medium-severity vulnerability. It was published on October 15, 2020 and has a CVSS 3.1 base score of 4.3 (MEDIUM).

How severe is CVE-2020-1777?

This vulnerability has a CVSS 3.1 base score of 4.3, rated MEDIUM. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

How do I fix or remediate CVE-2020-1777?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2020-1777?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2020-1777 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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