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CVE-2020-2004

6.8 · MEDIUM

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProt…

Published May 13, 2020CWE-534EPSS 0.31%

Overview

CVE-2020-2004 is a medium-severity vulnerability. It was published on May 13, 2020 and has a CVSS 3.1 base score of 6.8 (MEDIUM).

This vulnerability has a CVSS 3.1 base score of 6.8, rated MEDIUM. It requires local or adjacent network access to exploit. Some level of privileges is required for exploitation.

Technical description

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Cus

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refsecurity.paloaltonetworks.com/CVE-2020-2004Refsecurity.paloaltonetworks.com/CVE-2020-2004

How CyberStrike helps

Frequently asked questions

What is CVE-2020-2004?

CVE-2020-2004 is a medium-severity vulnerability. It was published on May 13, 2020 and has a CVSS 3.1 base score of 6.8 (MEDIUM).

How severe is CVE-2020-2004?

This vulnerability has a CVSS 3.1 base score of 6.8, rated MEDIUM. It requires local or adjacent network access to exploit. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2020-2004?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2020-2004?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2020-2004 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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