CVE-2020-2500
9.8 · CRITICALOverview
CVE-2020-2500 is a critical-severity vulnerability affecting qnap helpdesk. It was published on July 1, 2020 and has a CVSS 3.1 base score of 9.8 (CRITICAL).
This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
Remediation
Check the references section for vendor advisories and patches from qnap. Update helpdesk to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| qnap | helpdesk | >= 0, < 3.0.1 | Affected |
Frequently Asked Questions
What is CVE-2020-2500?
CVE-2020-2500 is a critical-severity vulnerability affecting qnap helpdesk. It was published on July 1, 2020 and has a CVSS 3.1 base score of 9.8 (CRITICAL).
How severe is CVE-2020-2500?
This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2020-2500?
Check the references section for vendor advisories and patches from qnap. Update helpdesk to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2020-2500?
CyberStrike's AI-powered security agents can automatically detect CVE-2020-2500 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
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