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CVE-2020-2500

9.8 · CRITICAL

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service.

Published Jul 1, 2020CWE-284EPSS 0.74%

Overview

CVE-2020-2500 is a critical-severity vulnerability. It was published on July 1, 2020 and has a CVSS 3.1 base score of 9.8 (CRITICAL).

This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

Technical description

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refwww.qnap.com/zh-tw/security-advisory/qsa-20-03Refwww.qnap.com/zh-tw/security-advisory/qsa-20-03

How CyberStrike helps

Frequently asked questions

What is CVE-2020-2500?

CVE-2020-2500 is a critical-severity vulnerability. It was published on July 1, 2020 and has a CVSS 3.1 base score of 9.8 (CRITICAL).

How severe is CVE-2020-2500?

This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

How do I fix or remediate CVE-2020-2500?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2020-2500?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2020-2500 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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