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CVE-2021-28024

9.8 · CRITICAL

Unauthorized system access in the login form in ServiceTonic Helpdesk software version < 9.0.35937 allows attacker to login without using a password.

Published Nov 8, 2021CWE-330EPSS 1.35%

Overview

CVE-2021-28024 is a critical-severity vulnerability. It was published on November 8, 2021 and has a CVSS 3.1 base score of 9.8 (CRITICAL).

This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

Technical description

Unauthorized system access in the login form in ServiceTonic Helpdesk software version < 9.0.35937 allows attacker to login without using a password.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refwww.servicetonic.com/Refwww.srlabs.de/bites/chaining-three-zero-day-exploits-in-itsm-software-servicetonic-for-remote-code-executionRefwww.servicetonic.com/Refwww.srlabs.de/bites/chaining-three-zero-day-exploits-in-itsm-software-servicetonic-for-remote-code-execution

How CyberStrike helps

Frequently asked questions

What is CVE-2021-28024?

CVE-2021-28024 is a critical-severity vulnerability. It was published on November 8, 2021 and has a CVSS 3.1 base score of 9.8 (CRITICAL).

How severe is CVE-2021-28024?

This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.

How do I fix or remediate CVE-2021-28024?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2021-28024?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2021-28024 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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