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CVE-2021-36097

3.5 · LOW

Agents are able to lock the ticket without the "Owner" permission.

Published Oct 18, 2021CWE-266EPSS 0.52%

Overview

CVE-2021-36097 is a low-severity vulnerability. It was published on October 18, 2021 and has a CVSS 3.1 base score of 3.5 (LOW).

This vulnerability has a CVSS 3.1 base score of 3.5, rated LOW. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refotrs.com/release-notes/otrs-security-advisory-2021-20/Refotrs.com/release-notes/otrs-security-advisory-2021-20/

How CyberStrike helps

Frequently asked questions

What is CVE-2021-36097?

CVE-2021-36097 is a low-severity vulnerability. It was published on October 18, 2021 and has a CVSS 3.1 base score of 3.5 (LOW).

How severe is CVE-2021-36097?

This vulnerability has a CVSS 3.1 base score of 3.5, rated LOW. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2021-36097?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2021-36097?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2021-36097 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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