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CVE-2023-38058

4.1 · MEDIUM

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.

Published Jul 24, 2023CWE-269EPSS 0.38%

Overview

CVE-2023-38058 is a medium-severity vulnerability. It was published on July 24, 2023 and has a CVSS 3.1 base score of 4.1 (MEDIUM).

This vulnerability has a CVSS 3.1 base score of 4.1, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.

This issue affects OTRS: from 8.0.X before 8.0.35.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refotrs.com/release-notes/otrs-security-advisory-2023-07/Refotrs.com/release-notes/otrs-security-advisory-2023-07/

How CyberStrike helps

Frequently asked questions

What is CVE-2023-38058?

CVE-2023-38058 is a medium-severity vulnerability. It was published on July 24, 2023 and has a CVSS 3.1 base score of 4.1 (MEDIUM).

How severe is CVE-2023-38058?

This vulnerability has a CVSS 3.1 base score of 4.1, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2023-38058?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2023-38058?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2023-38058 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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