CVE-2024-20484
7.5 · HIGHOverview
CVE-2024-20484 is a high-severity vulnerability affecting cisco enterprise_chat_and_email. It was published on November 6, 2024 and has a CVSS 3.1 base score of 7.5 (HIGH).
This vulnerability has a CVSS 3.1 base score of 7.5, rated HIGH. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
A vulnerability in the External Agent Assignment Service (EAAS) feature of Cisco Enterprise Chat and Email (ECE) could allow an unauthenticated, remote attacker to cause a denial of service (DoS) condition on an affected device.
This vulnerability is due to insufficient validation of Media Routing Peripheral Interface Manager (MR PIM) traffic that is received by an affected device. An attacker could exploit this vulnerability by sending crafted MR PIM traffic to an affected device. A successful exploit could allow the attacker to trigger a failure on the MR PIM connection between Cisco ECE and Cisco Unified Contact Center Enterprise (CCE), leading to a DoS condition on EAAS that would prevent customers from starting chat, callback, or delayed callback sessions. Note: When the attack traffic stops, the EAAS process must be manually restarted to restore normal operation. To restart the process in the System Console, choose Shared Resources > Services > Unified CCE > EAAS, the
Remediation
Check the references section for vendor advisories and patches from cisco. Update enterprise_chat_and_email to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| cisco | enterprise_chat_and_email | >= 0, < 12.5(1)es9 | Affected |
Frequently Asked Questions
What is CVE-2024-20484?
CVE-2024-20484 is a high-severity vulnerability affecting cisco enterprise_chat_and_email. It was published on November 6, 2024 and has a CVSS 3.1 base score of 7.5 (HIGH).
How severe is CVE-2024-20484?
This vulnerability has a CVSS 3.1 base score of 7.5, rated HIGH. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2024-20484?
Check the references section for vendor advisories and patches from cisco. Update enterprise_chat_and_email to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2024-20484?
CyberStrike's AI-powered security agents can automatically detect CVE-2024-20484 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
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