CVE-2024-28988
9.8 · CRITICALOverview
CVE-2024-28988 is a critical-severity vulnerability affecting solarwinds web_help_desk. It was published on September 1, 2025 and has a CVSS 3.1 base score of 9.8 (CRITICAL).
This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
Technical Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.
We recommend all Web Help Desk customers apply the patch, which is now available.
We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
Remediation
Check the references section for vendor advisories and patches from solarwinds. Update web_help_desk to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
Affected Products
| Vendor | Product | Versions | Status |
|---|---|---|---|
| solarwinds | web_help_desk | 0 | Affected |
Frequently Asked Questions
What is CVE-2024-28988?
CVE-2024-28988 is a critical-severity vulnerability affecting solarwinds web_help_desk. It was published on September 1, 2025 and has a CVSS 3.1 base score of 9.8 (CRITICAL).
How severe is CVE-2024-28988?
This vulnerability has a CVSS 3.1 base score of 9.8, rated CRITICAL. It can be exploited remotely over the network. No authentication or special privileges are required for exploitation.
How do I fix or remediate CVE-2024-28988?
Check the references section for vendor advisories and patches from solarwinds. Update web_help_desk to the latest patched version. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.
How can CyberStrike help with CVE-2024-28988?
CyberStrike's AI-powered security agents can automatically detect CVE-2024-28988 across your infrastructure using autonomous pentesting, DAST scanning, and HackBrowser. The platform continuously monitors for known vulnerabilities and provides actionable remediation guidance prioritized by real-world exploitability.
How CyberStrike Helps
AI agents map your attack surface to find vulnerabilities like this one.
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