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CVE-2024-6540

5.7 · MEDIUM

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing informat…

Published Jul 15, 2024CWE-790EPSS 0.39%

Overview

CVE-2024-6540 is a medium-severity vulnerability. It was published on July 15, 2024 and has a CVSS 3.1 base score of 5.7 (MEDIUM).

This vulnerability has a CVSS 3.1 base score of 5.7, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.

This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refotrs.com/release-notes/otrs-security-advisory-2024-07/Refotrs.com/release-notes/otrs-security-advisory-2024-07/

How CyberStrike helps

Frequently asked questions

What is CVE-2024-6540?

CVE-2024-6540 is a medium-severity vulnerability. It was published on July 15, 2024 and has a CVSS 3.1 base score of 5.7 (MEDIUM).

How severe is CVE-2024-6540?

This vulnerability has a CVSS 3.1 base score of 5.7, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2024-6540?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2024-6540?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2024-6540 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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