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CVE-2025-13534

6.3 · MEDIUM

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2.

Published Dec 2, 2025CWE-269EPSS 0.27%

Overview

CVE-2025-13534 is a medium-severity vulnerability. It was published on December 2, 2025 and has a CVSS 3.1 base score of 6.3 (MEDIUM).

This vulnerability has a CVSS 3.1 base score of 6.3, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

Technical description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Remediation

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

References

Refplugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.2/includes/class-crm-ajax-functions-two.php#L9Refplugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L9Refplugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php#L121Refwww.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=cve

How CyberStrike helps

Frequently asked questions

What is CVE-2025-13534?

CVE-2025-13534 is a medium-severity vulnerability. It was published on December 2, 2025 and has a CVSS 3.1 base score of 6.3 (MEDIUM).

How severe is CVE-2025-13534?

This vulnerability has a CVSS 3.1 base score of 6.3, rated MEDIUM. It can be exploited remotely over the network. Some level of privileges is required for exploitation.

How do I fix or remediate CVE-2025-13534?

Check the references section for vendor advisories, patches, and mitigation guidance. If immediate patching is not possible, review the CVSS vector to understand the attack surface and apply compensating controls such as network segmentation or access restrictions.

How can CyberStrike help with CVE-2025-13534?

CyberStrike is an open-source, AI-augmented pentesting engine. Rather than flag a version number, it tests whether an issue like CVE-2025-13534 is actually reachable in your own applications and APIs, then verifies each finding before reporting it. That tells you if the weakness is a real, exploitable risk in your environment or a false positive you can safely deprioritize.

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